Understanding Your Bill
Place your mouse over the numbers to find out more about the charges you will be billed for.
Hyflux Energy Contact Information
Our contact details and website address are listed here for your convenience.
Number of days and the period that is chargeable in this invoice.
HE Account No
Unique identifier for your Hyflux Energy Electricity Account. Please quote this number when you make your enquiries.
Electricity account number issued by SP Services.
Unique identifier for every invoice issued by Hyflux Energy. Please quote this number when you make your enquires.
Invoice issue date. Any payment made on or after the Invoice Date will not be reflected in this invoice.
The date by which the payment for the invoice due amount has to be made.
Billing period assigned to your electricity account.
The current payment mode you have opted for your electricity account.
Mailing address for your electricity account and the Department or Person-In-Charge to address the invoice to.
Location where electricity is supplied to.
Security deposit amount collected either in the form of Banker’s Guarantee or Cash.
Amount due from the last invoice or any outstanding amount as of Invoice Date.
Payment received since last invoice date.
Amount still owing or excess from payment received after netting off the Balance b/f (brought forward).
Total amount incurred for the current invoice billing period.
Total Charges Due
Total amount due inclusive of Outstanding Balance.
Only applicable for electricity account opting for Giro as a mode of payment.
Late Payment Charge
Late payment charges that will be levied if amount due is not received by the payment due date
Return this slip together with your Cheque or Cash payment. (Please do not send Cash by mail.)
Account Load Type
The Load Group your Electricity Account is registered under.
Energy usage and charges which can be billed based on metered consumption or consumption that is adjusted for losses depending on the price plan and terms of your contract.
Transmission charges are regulated tariff charges based on metered usage levied by SP PowerGrid for the use of the transmission system. Some charges like Contracted Capacity charge, Uncontracted Capacity charge and Reactive Energy charge are only applicable to customers with High Tension supply.
Source: SP PowerGrid Website
Market Support Services (MSS) charges are regulated recurring charges for the provision of services by the MSS licensee.
Source: MyPower Website
EMC and PSO Charges
Approved administrative fees for the Energy Market Company (EMC) and Power System Operator (PSO) to operate the NEMS where EMC is the electricity wholesale market operator.
Source: EMC Website
Vesting Contract Debit/Credit
Vesting contracts are implemented by the regulator to mitigate market power of power generation companies. Vesting Debit or Credit charges (where applicable) will apply to a portion of your consumption covered under the Vesting Contracts, and will vary with your consumption pattern.
Source: MyPower Website
Any other charges passed through to customer as indicated in your electricity contract. Examples of such charges are Pool Price Management fee, Meter Leasing fee, or any other adjustments applicable for your account.
Total Charges (Non-Taxable)
Charges that are not GST applicable will be reflected here. Examples of such charges will be rebates or energy vouchers.